Refund Policy

Returns and Exchanges

We are sorry if you are not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

Please contact customer service by submitting a ticket on our website and specifying the item(s) you wish to return, along with the reason for the return. We will get back to you within 24 hours. We greatly appreciate your patience.

Once you receive return instructions from us, please package the item(s) to be returned in the original packaging.

Drop off your package at your local post office.

Most returns are processed within 5 business days after we receive your package. We will issue the refund to your luoika wallet unless we are otherwise informed that the refund should go to your payment account. The balance in the wallet can be used for your next purchase or transferred to your payment account. Once your refund has been processed, you will receive a confirmation email.

Return Conditions

Return Address

If you would like to send the items back to the nearest return address, please submit a ticket in your account. Our customer service representative will contact you within 24 hours.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.