Privacy Statement

Privacy Policy

This privacy policy has been created to provide better service to those who are concerned about how their "personal data" (PII) is used online. PII refers to information that can be used to identify, contact, or locate an individual, either alone or in combination with other information, as defined in the privacy laws and information security regulations of the European Union. Please read our privacy policy carefully to gain a clear understanding of how we collect, use, protect, or otherwise handle your personal data in accordance with our website requirements.

What personal data do we collect from visitors to our blogs, websites, or apps?

When registering or ordering on our website, you may be asked to enter your name, email address, mailing address, phone number, credit card details, or other details to assist you with your inquiry.

When do we collect information?

We collect information from you when you register on our website, place an order, subscribe to a newsletter, participate in a survey, or enter information on our website.

How do we use your information?

We may use the information we collect from you in the following cases: during registration, purchasing products, subscribing to newsletters, participating in surveys or marketing communications, browsing the website, or using certain features of the website.

  • Personalizing the user experience and providing content and product offerings that interest you the most.
  • Improving our website to provide you with better service.
  • Providing better support for customer inquiries.
  • Managing competitions, promotions, surveys, or other website features.
  • Processing your transactions quickly.
  • Sending regular emails regarding your order or other products and services.

How do we protect visitor information?

Our website is regularly scanned for security vulnerabilities and known weaknesses to make your visit as safe as possible.

We do not use malware scans.

Your personal data is stored in secure networks and is only accessible by a limited number of persons who have special access rights to these systems and are required to keep the information confidential. Additionally, all sensitive/credit information you provide is encrypted using Secure Socket Layer (SSL) technology.

When placing an order, we implement various security measures to ensure the safety of your personal data.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use "Cookies"?

Yes. Cookies are small files that a website or service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the system of the website or service provider to recognize your browser, capture certain information, and remember it. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to understand your preferences based on previous or current site activities, enabling us to provide you with improved services. We also use cookies to compile aggregate data about site traffic and site interactions so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Assist in storing and processing items in the shopping cart.
  • Understand and save user preferences for future visits.
  • Track advertisements.

You can choose to receive a warning each time a cookie is being sent or to disable all cookies. This can be done through your browser settings (e.g., Internet Explorer). Each browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled and some of our services may not function properly.

However, you can still place orders.

Disclosure to Third Parties

We do not sell, trade, or otherwise transfer your personal data to third parties unless we inform you in advance. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our customers, as long as those parties agree to keep this information confidential. We may also disclose your information when we believe that disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personal visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Links

We do not offer or provide third-party products or services on our website.

Google Usage

Google's advertising requirements can be summarized by the Google Advertising Principles. These principles are put in place to provide a positive user experience. Google Advertising Policies

We have not yet activated Google AdSense on our website but may do so in the future.

California Online Privacy Protection Act

The California Online Privacy Protection Act (CalOPPA) is the first state law in the U.S. to require commercial websites and online services to post a privacy policy. The scope of this law extends far beyond California and requires any person or company in the U.S. (and possibly even worldwide) that operates websites collecting personal data from California consumers to post a conspicuous privacy policy on its website, detailing exactly what information is collected and with whom it is shared, and to comply with this policy. - For more information, visit: CalOPPA

In accordance with CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our homepage or at least on the first significant page after entering our website.
  • The link to our privacy policy includes the word "Privacy" and can easily be found on the aforementioned page.
  • Users will be notified of any changes to our privacy policy:
    • On our privacy policy page.
  • Users can change their personal information:
    • By emailing us.
    • By logging into their account.

How does our site handle "Do Not Track" (DNT) signals?

We respect DNT signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

Do we allow third-party behavioral tracking?

It is also important to note that we do not allow third-party behavioral tracking.

COPPA (Children's Online Privacy Protection Act)

When it comes to collecting personal data from children under 13, the Children's Online Privacy Protection Act (COPPA) gives parents control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Act, which regulates what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The principles of Fair Information Practices form the backbone of privacy law in the United States, and the concepts contained therein have played a significant role in the development of privacy laws worldwide. Understanding the principles of Fair Information Practices and how they should be implemented is crucial to comply with various privacy laws protecting personal data.

To comply with the principles of Fair Information Practices, we will take the following responsive action in the event of a data breach:

  • We will notify the users via email.
    • Within 7 working days.
  • We will notify the users via a website notification.
    • Within 7 working days.

We also agree to the principle of individual redress, which states that individuals have the right to legally enforceable rights against data collectors and processors that violate the law. This principle not only requires that individuals have enforceable rights against data users but also that individuals have access to courts or a government agency to investigate and/or pursue non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial emails, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address to:

  • Send you order confirmations or relevant notifications. To comply with the CAN-SPAM Act, we agree to the following:
    • If at any time you would like to unsubscribe from receiving future emails, you can email us, and we will promptly remove you from all correspondence.

Contacting Us

If you have any questions about this privacy policy, please contact us using the following information:

Hong Kong Feng Ru Ai International Limited
ROOM B-125/F TOWER 2 188 CANTON ROAD VICTORIA TOWERS TSIM SHA TSUI KL